Degraded Performance - Admin Dashboard Analytics Delays

Incident Report for Skilljar

Resolved

The identified issue causing delays in analytics data on the Skilljar Admin Dashboard and data connector has been resolved, and services are now operating normally. We appreciate your understanding and thank you for your patience.
Posted Jul 18, 2025 - 15:46 PDT

Update

We are still experiencing delays in analytics data on the Skilljar Admin Dashboard and data connector. Our team is actively working to address the issue and expedite the resolution process. We appreciate your continued patience and will keep you updated on our progress.
Posted Jul 17, 2025 - 10:43 PDT

Update

The analytics data on the Skilljar Admin Dashboard and data connector is currently approximately 36 hours behind. Our team is actively working to process the backlog, and we anticipate that data will be fully up-to-date within the next 24 hours. Thank you for your patience as we work towards resolving this issue.
Posted Jul 16, 2025 - 11:06 PDT

Monitoring

We have implemented a fix for the analytics data delays on the Skilljar Admin Dashboard and data connector, and our team is now in the monitoring phase. We are closely observing the system to ensure stability while we work through processing the backlog of data. Analytics is still experiencing delays, and we thank you for your continued patience during this time.
Posted Jul 15, 2025 - 14:55 PDT

Update

The issue impacting analytics data delays on the Skilljar Admin Dashboard and data connector is still being actively addressed by our engineering team. We are making steady progress and are committed to resolving the issue as quickly as possible. Regular updates will continue to be provided here. We appreciate your patience and understanding.
Posted Jul 15, 2025 - 11:47 PDT

Identified

We've successfully identified an issue impacting analytics data being populated. There is no data loss. We are seeing analytics being delayed on the Skilljar Admin Dashboard and delays to data propagation on the data connector. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
Posted Jul 15, 2025 - 09:58 PDT
This incident affected: Admin Dashboard.