Degraded performance loading the learner experience has been resolved for the past hour, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
Posted Jul 30, 2024 - 19:56 PDT
Update
We are observing that services are returning to normal operations, learner experience is no longer experiencing issues. We are continuing to monitor the situation with our upstream cloud service provider, AWS in US-east-1, while they work to resolve the issue on their end. They are anticipating 2-3 hours to fully resolve the issue. Regular updates on the monitoring progress will be provided on the status page.
Posted Jul 30, 2024 - 18:43 PDT
Update
We are continuing to monitor the situation with our upstream cloud service provider, AWS in US-east-1, while they work to resolve the issue on their end. Regular updates on the monitoring progress will be provided on the status page.
Posted Jul 30, 2024 - 17:58 PDT
Monitoring
We are significantly impacted by service issues from our upstream cloud service provider, AWS in US-east-1. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
Posted Jul 30, 2024 - 16:41 PDT
Identified
We've successfully identified the issue impacting load times on the learner experience. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
Posted Jul 30, 2024 - 15:54 PDT
Investigating
We're aware of the ongoing issue with loading the learner experience, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.