Investigating Increased Student Session Time In Analytics

Incident Report for Skilljar

Resolved

This incident has been resolved.

Posted Oct 18, 2022 - 15:39 PDT

Update

We have identified an approach to fixing the impacted sessions and are working on implementing that solution. We will provide updates here as soon as more information becomes available.

Posted Oct 10, 2022 - 16:08 PDT

Update

We have identified impacted session time data and are working on determining an appropriate correction for those sessions. We will provide updates here as soon as more information becomes available.

Posted Oct 07, 2022 - 17:09 PDT

Identified

We are currently investigating an issue that led to an increase of the reported student session time between 2022-10-03 and 2022-10-06. The source of the issue has been resolved and we are currently investigating steps to correct the impacted session time data. No other analytics data has been impacted and we will provide updates here as soon as more information becomes available.

Posted Oct 07, 2022 - 11:11 PDT

This incident affected: Admin Dashboard.