Partial Outage - Video Playback Issues
Incident Report for Skilljar
Resolved
This incident has been resolved.
Posted Sep 23, 2024 - 10:56 PDT
Monitoring
Our upstream provider has implemented a fix. Videos are playing as expected. We are continuing to monitor.
Posted Sep 23, 2024 - 10:11 PDT
Identified
The issue has been identified as an upstream provider where certain types of videos won't play properly on certain lesson types.
Posted Sep 23, 2024 - 10:04 PDT
Investigating
We're aware of the ongoing issue with playback issues on some video players some lesson types, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Posted Sep 23, 2024 - 09:37 PDT
This incident affected: Course Platform.
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