Degraded Performance - Slow Load Times on Learner Experience

Incident Report for Skilljar

Resolved

This incident has been resolved.
Posted Oct 06, 2024 - 22:07 PDT

Monitoring

A fix has been implemented and the platform is operational again.
Posted Oct 06, 2024 - 22:06 PDT

Identified

The issue continues to arise and a fix is being implemented.
Posted Oct 06, 2024 - 21:58 PDT

Monitoring

A fix has been implemented for the identified issue impacting page load times on the learner experience, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
Posted Oct 06, 2024 - 21:37 PDT

Investigating

We're aware of the ongoing issue with page load times on the learner experience, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Posted Oct 06, 2024 - 21:21 PDT
This incident affected: Course Platform.